TG Lynes streamlines service with new website

Leading heating, plumbing and air movement materials supplier TG Lynes has launched a new website, making it easier for customers to manage their accounts and order products for next-day delivery.

TG Lynes has invested in a fresh online platform which offers its Trade Account customers modern, round-the-clock methods to place and manage their orders.

Andrew Ingram, Managing Director of TG Lynes, said: “We are renowned for our industry-leading stockholding and availability, our next-day delivery and our convenience. This new website allows our customers, old and new, to access our products and services even more easily, whether they are in the office, on site or away from the working environment.

“Of course, our phone lines remain open for queries, assistance and support, but we recognise the way people want to do business has changed. A modern web presence gives our customers more options and allows them to engage with us at a time that suits them.”

With the new website, customers with a Trade Account can access all of TG Lynes’ products within its 60,000sq ft warehouse and arrange next-day delivery. Alternatively, customers can organise collection from the business’ Enfield base from 5am the following day.

Customers can also change their delivery address and details of on-site contact, as well as viewing live, accurate stock levels.

Account documents including invoices, proof of delivery and quotes are all available at a touch of a button. Visitors can also view their balance and pay off their account with a few simple clicks, with automated receipts sent straight to their inbox.

All website activities are backed by the latest in online security features.

Andrew added: “We have trialled the revamped online system with selected key customers over the last couple of months and have had overwhelmingly positive feedback.

“Our mission is to make life as easy and stress-free as we can. This is a significant step forward and we look forward to welcoming existing and new customers onto the platform.”

TG Lynes offers a daily delivery service, with the first vehicles on the road for 6am. This approach means TG Lynes can often deliver vital parts across London and further afield to places like Birmingham sooner than many competitors.

It is common for there to be more than 20 TG Lynes vehicles out on the road at any time.

TG Lynes stocks industry leading brands and supplies thousands of products including valves, steel and copper tubes and fittings, press systems, composite and plastic plumbing, drainage solutions and support systems and tooling. An extensive plant hire service is also available.