Hopkins Homes retains five-star customer satisfaction rating for another consecutive year

Suffolk-based homebuilder, Hopkins Homes has once again achieved the top five-star rating for customer satisfaction in a major national survey.

The rating comes from the Home Builders Federation’s (HBF) annual New Homes Customer Satisfaction Survey, widely regarded as the industry’s benchmark for quality. Five stars is only awarded to companies when more than 90 per cent of customers would recommend them to a friend.

Based in Bury St Edmunds, Hopkins Homes has grown to become a major regional developer, known for delivering distinctive new homes that reflect the character of local towns and villages. In 2022, it was acquired by private equity firm Terra Firma and now operates as part of the untypical group.

Hopkins Homes is active across the East of England, with developments currently underway in Suffolk, Norfolk, Cambridgeshire and Essex. These include Abbots Vale in Bury St Edmunds, Church View in Bramford, St George’s Park in Needham Market, Church Farm in Drayton and Kingsfleet in Thetford.

Duncan Jackson, Managing Director at Hopkins Homes, said:

“The five-star rating is a true mark of quality. It’s based entirely on the views of our customers, so to continuously retain this rating is testament to the efforts of our teams, suppliers and contractors across East Anglia. We are proud of our strong regional heritage and will continue to invest in energy-efficient new homes and outstanding service in the communities we know so well.”

The result follows a strong performance across the wider untypical group, with sister company Tilia Homes also achieving five-star status this year – a first for the brand.

Chris Severson, Chairman of untypical, added:

“With both Hopkins Homes and Tilia Homes now rated five stars for customer satisfaction, untypical has become a fully-fledged five-star homebuilder. This reflects our commitment to delivering the highest standards of build quality and service across the business.”

The National New Homes Customer Satisfaction Survey, introduced in 2005, is one of the most extensive industry research initiatives in the UK. Its purpose is to collect feedback from new homeowners to assess homebuilders’ performance in key areas such as build quality and standard of customer care.

Each March, participating homebuilders receive a Star Rating of one to five based on customers’ readiness to recommend them to a friend, one being the lowest score. This survey serves as a benchmark for quality in the sector, helping homebuilders to continuously improve their standards and homebuyers to make informed decisions.