Puzzel (formerly Intelecom’s contact centre entity), a provider of cloud-based contact centre solutions, has announced the speakers for its annual conference, Get Connected 2017, being held on 12th October 2017 at ETC Venues, Bishopsgate Court, London. This year’s event includes new insights on Behavioural Economics, what affects customer purchasing decisions and how to influence customer behaviour plus, how to be truly omni-channel and the latest technologies available for contact centres. Puzzel’s annual half day customer experience event attracts over 150 contact centre professionals from across the UK and covers trends, issues and technologies pertinent to the industry.
Sponsored this year by Cowry Consulting and online communication specialist, Cention, Get Connected includes a presentation from Ann-Marie Stagg, Chief Executive of the Call Centre Management Association (CCMA). Ann-Marie will be discussing the top 5 key trends contact centres need to be aware of and how to prepare for them.
Presenting on Behavioural Economics, Ziba Goddard, Choice Architect at Cowry Consulting, will show how learnings from the psychology of buying have been applied in contact centres to improve customer and company outcomes. Puzzel customer and speaker Leigh Jansen, Head of Operations and Customer Service Manager at award winning online retailer, Figleaves will share her top tips for successfully running a multi-channel contact centre. The morning will conclude with a presentation from Puzzel on new technologies available for contact centres, followed by lunch and an opportunity to network with industry peers.